Shipping policy

Thank you for shopping with LCB Group.
We proudly ship our eyebrow pens and beauty products to customers worldwide.
This Shipping Policy outlines how we process, handle, and deliver your orders globally.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

2. International Shipping & Delivery Time

We ship to most countries worldwide through trusted logistics partners such as DHL, FedEx, UPS, and national postal services.

Region Estimated Delivery Time Notes
Asia 4–7 business days Includes Singapore, Thailand, Malaysia, Japan, South Korea, etc.
Europe 4–7 business days Delivery time may vary depending on customs clearance
North America 4–7 business days Includes the U.S. and Canada
Oceania 8–11 business days Includes Australia and New Zealand
Middle East & Africa 10–20 business days Depending on destination and carrier availability

⏱ Please note: Delivery times are estimates and may be delayed due to customs inspection, local holidays, or unforeseen logistics disruptions.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your country, order weight, and shipping method.

  • Free international shipping may apply for orders over a certain amount (as specified on our website).

  • Any customs duties, import taxes, or local handling fees are the customer’s responsibility.

4. Tracking Your Order

  • Once shipped, you will receive a tracking number via email.

  • You can monitor your shipment directly through the carrier’s website.

  • Please allow up to 48 hours for tracking information to become active.

5. Customs, Duties & Taxes

  • International shipments may be subject to import duties and taxes once they reach your country.

  • LCB Group is not responsible for these charges; they are determined and collected by your local customs authorities.

  • Please check with your local customs office for information about potential fees before placing an order.

6. Lost, Delayed, or Damaged Packages

  • If your package is lost or significantly delayed, please contact us within 15 business days after the estimated delivery date.

  • If your order arrives damaged, please provide photos or videos of the package and product within 48 hours of delivery.

  • We will assist with an investigation and offer a replacement or refund according to our Return & Refund Policy.

7. Address Accuracy

  • Please ensure your shipping address is accurate and complete.

  • LCB Group is not responsible for delays or losses caused by incorrect or incomplete shipping details.

  • Reshipping fees will apply if an order is returned due to an incorrect address.

8. Contact Us

For any shipping-related inquiries, please contact our customer service team:

📧 help@lcbgroup.com
🌐 facebook.com/lcbgroup.vn
🕘 Support hours: 9:00 AM – 6:00 PM (Monday – Saturday, GMT+7)